At Housing21, I’ve supported a range of IT projects, from automating onboarding processes to refreshing devices across the organisation. I improved internal systems with scripting and Power Platform solutions, enhanced user feedback through service improvements, and contributed to AV upgrades and knowledge base development. My work focuses on making IT more efficient, user-friendly, and scalable.

At Discadia, I freelance as a developer, contributing to one of the largest Discord server listing platforms. I’ve worked on new features, maintained and improved existing systems, and supported platform scalability. My focus has been on delivering reliable, user-focused updates that support millions of users.

At BNP Paribas Personal Finance, I worked on the IT Service Desk supporting end users with hardware, software, and system issues. I handled incident resolution, account management, and application support, while ensuring high levels of customer service and adherence to SLAs. I also contributed to process documentation and supported improvements to the overall service experience.